RETURNED GOODS

All returned Goods are subject to a 20% Restocking Charge.

The delivery / shipping charges are not refundable.

Any returned unwanted items must return unopened seals in tact and undamaged.

FAULTY MERCHANDISE

We hope all of our customers are 100% happy with our products, however, should an item be faulty or unsatisfactory upon receipt please return it to us in its original, unused and unmodified condition, with the completed returns form, and we will promptly and courteously exchange it or refund you, in the same form as your original payment.

The address for any catalogue or online return is:

ATTN: GR RETURNS
Gender Revealer Australia
Warehouse 1 / 2-4
Irene Street, Preston
Victoria, Australia 3072

For your protection, please obtain the necessary insurance & proof of posting/return when you return items to us as we cannot be responsible for returns lost or damaged in transit.

The delivery / shipping charges are not refundable.

Return costs are not refundable unless the goods are faulty. 

All non-sale returns must be made within 30 days. 

Sale returns are accepted within 14 days of purchase. 

CANCELLATION OR CHANGE

It may be possible for you to cancel or change your order if your order has not started the packing process in our warehouse. Please contact us on (03 9416 8766) or email us and if cancellation or change remains possible, they will assist you.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@genderrevealer.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@genderrevealer.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.