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Lockdown Delivery Delays

Lockdown Delivery Delays
Hey everyone,

We’d like to keep you updated with what’s going on with Australia wide delivery at the moment.

No-one likes it, but shipping delays aren’t going away anytime soon.

As you may be aware, due to the recent lockdowns across the country, online sales and delivery numbers have increased substantially. Add to that, border closures and staff shortages (due to isolations) and we’re seeing an increased strain on the timely delivery of goods across Australia.

We are still delivering Australia wide, but are currently experiencing longer than normal delivery delays. With both of the country's largest states in hard lockdowns, it has put unprecedented strain on Australia's delivery network, leading to lengthy delays in receiving parcels.

Last month, Australia Post's reported volumes were its highest-ever, coming in higher than last the service's already record-breaking Christmas volumes. More than 50 per cent of Australian households bought something online during the month.

We sincerely apologise for the inconvenience this may place on you and your orders with us. Thank you for your patience and understanding as we will work through these challenging times together.

Still waiting for your parcel? Here’s what to do...

If you feel you’ve been waiting too long for your order, we ask that you first lodge an enquiry directly with your shipping company (Australia Post, StarTrack or TNT). All tracking info required to lodge an enquiry is emailed out to you upon dispatch of your order. If you don’t hear from them in a timely manner, contact our team to follow up on your behalf. Please note, the freight investigation teams are also taking a little longer to reply at the moment due to an influx of enquiries.

Please order in advance to avoid missing out on getting your order in time.

As always, we are committed to providing quality products and service to you and appreciate your business and continued support. Please do not hesitate to contact us with any queries. Thank you.

Stay Safe & Take Care
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