COVID Update

In the lead up to the traditionally busy peak period, I'd like to share our last domestic lodgement dates for deliveries in time for Christmas. I encourage you to use these dates to set delivery expectations with your customers early. Christmas lodgement dates for deliveries within Australia We are recommending all items are lodged by the following dates for delivery within Australia by Christmas*:

Christmas / NYE Holidays

At this stage we will be closed from the 24th of December to the 8th of January, please make sure that all click and collect orders for XMAS and NYE are placed and picked up by the close of business on the 24th of December. Orders received during this period will be dispatched on our return on the 8th of January.

We are temporarily changing the working processes to ensure we continue to offer an essential service whilst keeping our team and communities safe and connected.

1. Purchase onsite

In line with Government Directives we DO NOT offer purchase onsite at our Preston warehouse until further notice. If you need products urgently, we offer Contact Free Click & Collect after you purchase the items from our online store - local pickup is strictly by appointment only.

2. Contactless Pickup

When your order is ready to pickup, we will send you the pickup notification.

When coming to our warehouse, please ensure:

- Wearing a fitted face mask.

- Stay in your vehicle.

- Have your Order number ready and call the office on arrival.

3. Contactless Delivery

You will not be required to sign for your delivery. If there is questions or inquiries about the products or delivery, please contact us by phone or email.

Thank you!

We want to say a huge Thank You to all of our customers who support us over the years. We will and we can work through these challenging times together.

UPDATE 20/09/2021
Lockdown Delivery Delays

We’d like to keep you updated with what’s going on with Australia wide delivery at the moment.

As you may be aware, due to the recent lockdowns across the country, online sales and delivery numbers have increased substantially. Add to that, border closures and staff shortages (due to isolations) and we’re seeing an increased strain on the timely delivery of goods across Australia.

We are still delivering Australia wide, but are currently experiencing longer than normal delivery delays. With both of the country's largest states in hard lockdowns, it has put unprecedented strain on Australia's delivery network, leading to lengthy delays in receiving parcels.

Last month, Australia Post's reported volumes were its highest-ever, coming in higher than last the service's already record-breaking Christmas volumes. More than 50 per cent of Australian households bought something online during the month.

We sincerely apologise for the inconvenience this may place on you and your orders with us. Thank you for your patience and understanding as we will work through these challenging times together.

If you feel you’ve been waiting too long for your order, we ask that you first lodge an enquiry directly with your shipping company (Australia Post, StarTrack or TNT). All tracking info required to lodge an enquiry is emailed out to you upon dispatch of your order. If you don’t hear from them in a timely manner, contact our team to follow up on your behalf. Please note, the freight investigation teams are also taking a little longer to reply at the moment due to an influx of enquiries.

As always, we are committed to providing quality products and service to you and appreciate your business and continued support. Please do not hesitate to contact us with any queries. Thank you.